baji pot Privacy Policy

baji pot is an online betting and casino platform operating for users in Bangladesh. This Privacy Policy ("Policy") applies to baji pot's website, mobile application, and all related services. When you register, log in, or use any of our services, you are considered to have agreed to the terms of this Policy.

This Policy should be read together with our Terms and Conditions. Together, both documents form the complete legal framework governing your relationship with baji pot. In case of any conflict, this Privacy Policy will take precedence on matters relating to personal information.

We believe your personal information belongs to you. baji pot is committed to using it responsibly and appropriately. The main purpose of this Policy is to be transparent about what information we hold, how it is used, and how you can control it.

2.1 Information You Provide Directly

We collect information you provide directly when registering, logging in, or going through the account verification process on baji pot. This may include:

• Full name, date of birth, and gender
• Mobile number and email address
• National ID or passport number (where identity verification is required)
• Bank account or mobile banking number (bKash, Nagad, Rocket, Upay)
• Security questions and answers
• Information provided in support tickets or live chat messages

2.2 Automatically Collected Information

When you use our platform, certain technical information is collected automatically:

• IP address and device type
• Browser name and version
• Time and date of access
• Pages visited on the platform and time spent on them
• Transaction history and betting activity information
• Information collected through cookies and similar tracking technologies

2.3 Information Received from Third Parties

In some cases we may also collect information from third-party sources — such as identity verification services, payment processing partners, and organisations involved in fraud prevention. This collection is always carried out in compliance with applicable laws and regulations.

baji pot uses your information for specific and lawful purposes. Those purposes are set out in detail below:

3.1 Account Management

• Completing registration and keeping your account active
• Processing transactions — deposits and withdrawals
• Managing bonus and rewards programmes
• Providing customer support

3.2 Security and Compliance

• Verifying identity and confirming age (21+ verification)
• Preventing fraud, cheating, and money laundering
• Detecting unusual or suspicious activity
• Meeting legal obligations

3.3 Service Improvement

• Analysing and improving platform performance
• Personalising your experience based on your preferences
• Informing you about new games and betting options
• Identifying risky patterns of play and providing support under Responsible Gaming initiatives

baji pot follows industry-standard technology and practices to protect your information. The key elements of our security framework are described below.

4.1 Technical Safeguards

• SSL (Secure Sockets Layer) encryption: all data transferred between your browser and our servers is encrypted
• Sensitive information stored in the database is kept in encrypted form
• Regular security audits and vulnerability assessments are conducted
• Two-factor authentication (OTP) is in place

4.2 Data Retention Period

We retain your information for as long as your account remains active. Even after an account is closed or deactivated, certain information may be retained for a set period to meet legal obligations, resolve disputes, or for audit purposes. This period is generally up to five years from the date the account is closed.

4.3 Staff Access Controls

Among our staff, only those who need access to specific information for their work are able to view it. All staff are trained on privacy and data protection and are required to follow strict security policies.

baji pot may share your information with third parties in certain specific situations. However, this is always limited and done on a lawful basis.

5.1 Service Provider Partners

• Payment gateways and mobile banking providers (including bKash, Nagad, Rocket, Upay, and banks) — information necessary to process transactions
• Identity verification services — for account verification and fraud prevention
• Technology and hosting providers — for platform operations
• Game software providers — for game-related statistics only, not personally identifiable information

5.2 Legal Obligations

baji pot may provide necessary information to authorities to comply with court orders, government directives, or applicable law. Where possible in such situations, we will try to notify you in advance.

5.3 Business Changes

In the event of a merger, acquisition, or business restructuring, your information may be transferred to the new entity. In that case, this Privacy Policy will continue to apply, or you will be informed of the new policy in advance.

Cookies and similar tracking technologies are used on the baji pot website and app. Cookies are small text files stored in your browser or on your device.

6.1 Types of Cookies

• Essential cookies: Required to maintain login sessions and for security; these cannot be disabled
• Functional cookies: Used to remember your preferred language, layout, and settings
• Analytics cookies: Statistical information collected to monitor and improve platform usage
• Marketing cookies: Used to show you promotional content relevant to your interests — you may opt out of these

6.2 Cookie Controls

You can delete cookies or stop new cookies from being saved at any time through your browser settings. However, disabling essential cookies may cause some of our services to not function correctly.

You have certain rights over your own personal information. baji pot respects these rights and provides assistance as promptly as possible.

• Right to access: You may request details of what information we hold about you and how it is being used
• Right to rectification: You may request correction of any inaccurate information we hold about you
• Right to erasure: Subject to certain conditions, you may request deletion of your information; however, some information may need to be retained due to legal obligations
• Right to object to processing: You may object to your information being used for marketing purposes
• Right to data portability: You may request your information in a structured, readable format
• Right to withdraw consent: Where the basis for processing your information is your consent, you may withdraw that consent at any time

To exercise any of these rights, please contact our support team. You can also find more information on this in our FAQ section.

All betting and casino services on baji pot are strictly for persons aged 21 and above. We do not collect or process information from any minor.

Age is verified at the time of registration, and our identity verification process actively prevents access by minors. If we have reason to believe that a person under 21 has registered, that account is immediately suspended and the associated information is deleted.

If a parent or legal guardian believes that a minor known to them has registered on our platform, please contact us immediately.

baji pot reserves the right to change, amend, or update this Privacy Policy as needed. Before any changes take effect, we will notify you by the following means:

• A clear notice will be displayed within the platform
• A notification will be sent to your registered email address
• The "Last Updated" date at the top of this page will be changed

If you continue to use our services after the updated policy takes effect, you will be considered to have agreed to the new policy. If you do not agree to any changes, you may request that your account be closed.

For significant changes, we will always try to give at least 30 days' advance notice so you have adequate time to review them.

If you have any questions, comments, or complaints about this Privacy Policy, or if you wish to exercise any rights relating to your information, please contact baji pot through the following:

To learn more about us, read the About Us page, which contains detailed information about baji pot's values and operations.